Returns & Exchanges

At Leya Doll, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it is a gift or a personal treasure, our goal is to ensure every customer has a seamless and happy experience.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the item in its original Leya Doll packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package back to our fulfillment center for inspection.

• 4.
  Receive Your Refund

  Once our team verifies the condition of the item, we will process your refund or exchange within 5-7 business days to your original payment method.